Quality Operations Supervisor (CAN)

Hawkesbury, ON


Montebello Packaging is a world-class manufacturer of tubes and containers for the pharmaceutical, cosmetics and food industries. The company is a division of the Jim Pattison Group, a $12.7 (CAD) billion conglomerate. Montebello Packaging employs 500 people and has four plants in North America.


Reporting to the Quality Operations Manager, the Quality Operations Supervisor manages the QA team at the Lachine plant and is responsible for:

  • Maintain corporate quality standards at the plant level
  • Maintain and develop Quality Operations plant KPIs
  • Maintain and support plant related Quality Systems such as, but not limited to:
  • Procedures, Non-Conformance, Risk, Change, Investigations, and CAPA management processes.
  • Be an active player amongst the plant management team
  • Provide customer support in regards to Montebello products and services
  • Support and contribute to Montebello Packaging continuous improvement initiatives


  • Manage plant Q.Ops team : QA Specialists and Quality Auditors.
  • Set yearly objectives driven by both plant and corporate yearly guidelines, for the plant Q. Ops department.
  • Coach and support the plant Q. Ops team using corporate procedures and standards.
  • Daily follow ups on quality issues or improvement possibilities, and outcomes.
  • Periodic review of in-process data results and trends acquired through SPC platform.
  • Enter customer feedback in ERP Customer Complaints module.
  • Conduct investigations for internal or external non-conformance management, and issue final reports.
  • Issue RMA upon return or credit related to finished goods.
  • Lead and complete non-conformance related issue solving and ensure required documentation is completed.
  • Lead and complete quality related CAPA actions at the plant level.
  • When required, issue Risk Assessments.
  • Ensure required plant change or deviation requests are duly documented and forwarded for review and approval.
  • Follow up on pest control reports and review yearly contract with plant management.
  • Approve calibration standard certification.
  • Prepare and host plant audits (customer or corporate).
  • Conduct periodic internal plant audits.
  • Be an active member of the plant’s management team.
  • Support and contribute in plant continuous improvement projects.
  • Lead continuous improvement activities of the plant’s Q. Ops department.
  • Any other task assigned by Quality Operations Management.

Your profile and competencies

  • Bachelor’s degree in Engineering or Science (is an asset), or Quebec Diploma of College Studies (general or technical DEC) in Engineering or Science.
  • 5 years of experience in Manufacturing or Quality operations is an asset
  • Computerized systems knowledge
  • Experience with employee management is an asset
  • Experience in Pharmaceutical, Food / Beverage, Health Care, Cosmetic, Aerosol industries is an asset
  • Experience in aluminum impact extrusion and/or polymer use (plastic injection molding, laminate web) in manufacturing of packaging, is an asset.
  • Experience in Lean Manufacturing, Six Sigma is an asset
  • Fluency in French and English is required.

The advantages of joining our team

  • Being part of a small company with the advantages of a large group;
  • High quality products;
  • Great work atmosphere ;
  • Employee recognition;
  • Full benefits (health, dental, vision, vacations, free parking…)

Job Types: Full-time, Permanent


  • Dental care
  • Extended health care
  • On-site parking
  • Paid time off
  • RRSP match
  • Vision care


  • 8 hour shift


  • French (required)
Location: Hawkesbury-ON
Job Type: Full Time
Pay Type: Salary
Country: Canada

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